Below are many of the questions we are asked on a regular basis. However, if you have a question that has not been answered below, please contact us and we will be happy to help.
No, a transfer of payroll provider can take place at any time in the tax year. We will carry over all cumulative, year-to-date payroll figures from your current payroll provision.
The transfer and implementation of a payroll can feel like a daunting and stressful process. FPS ensure all clients feel the benefit of our full support at every step of the process. We take care to communicate very regularly with clients during the process, ensuring any and all concerns are fully and promptly addressed.
We create a tailored implementation timetable for every individual client.
No, our costs are fully inclusive. This means that all support, reporting, new starters, leavers, adjustments are all covered in the agreed price as quoted in our proposal for payroll services.
As part of our implementation process, we will agree a tailored timetable to suit the requirements of each individual client. This timetable takes into account the dates your staff are paid on, how many levels of checking are needed, the size of the payroll, and numerous other factors. Many clients receive back initial reports within 24 hours of sending their data to us, other payrolls can take up to three working days to process.
FPS clients enjoy access to www.payslipportal.com for payslips, P60s and all other pay or pension related documents.
Employees can access the portal on their smart phone, desktop computer, tablet, etc.
For an idea of how the portal looks and works, please click here.
A pdf copy of all slips can also be specified as part of payroll summary reports.
Employees can access the portal on their smart phone, desktop computer, tablet, etc.
For an idea of how the portal looks and works, please click here.
A pdf copy of all slips can also be specified as part of payroll summary reports.
As part of our implementation process, we will agree a tailored timetable to suit the requirements of each individual client. This timetable takes into account the dates your staff are paid on, how many levels of checking are needed, the size of the payroll, and numerous other factors. Many clients receive back initial reports within 24 hours of sending their data to us, other payrolls can take up to three working days to process.
Report output is fully customisable, and we offer ready-made ledger entry files for in excess of 80 finance software packages, with the option to tailor build to your requirements.
If you need reports on an ad-hoc basis at different periods throughout the year then we will produce these for you at no extra charge.
If you need reports on an ad-hoc basis at different periods throughout the year then we will produce these for you at no extra charge.
Absolutely. Any of your employees may contact us for advice and assistance either by email or telephone.
Yes, as a BACS Approved Bureau we have the facility to directly credit your employee's bank accounts.
You should contact your business manager at your bank. If you intend to use a BACS Approved Bureau you should request an application as an 'Indirect BACS Submitter'. We can help you through the process.
Your company would be registered by your bank as an Indirect BACS Submitter. Your BACS Service User Number would be linked with our Bureau Service User Number which is B60861. We would then be able to submit a BACS file each pay period which will debit your company bank account with the net payroll total (individual amounts will not show on your bank statements but we will provide you with these) and credit your employee's accounts.
As a BACS Approved Bureau we have been rigorously inspected by BACS and they have approved our stringent routines for ensuring BACS payments are sent correctly.
As a BACS Approved Bureau we have been rigorously inspected by BACS and they have approved our stringent routines for ensuring BACS payments are sent correctly.
If you prefer to make BACS payments using your in-house BACS solution, then we can provide you with either a BACS report or BACS file ready for importing into your BACS Software. BACS files can be formatted specifically for importing into online banking facilities such as HSBC Hexagon, Barclays Business Master, NatWest Bankline etc.
Yes, we are registered with HMRC as an agent and this enables us to file all in-year forms and year-end returns on your behalf.
No, as we will be registered as your agent with HMRC they will send all tax code notifications directly to us electronically.
We do not engage our clients in lengthy contracts as we are confident that you will be pleased with the service you receive from Firefly. Our contract can be cancelled at any time with 1 month's notice and we will even assist with the payroll transfer to your new payroll provider.
However, some companies may prefer to have a longer term contract in order to protect their pricing arrangement. We are happy to accommodate this and will agree to whatever length of contract is preferred.
If your question has not been answered then please call us on 01622 934110 or complete our contact form and we will be happy to answer any queries you may have.
However, some companies may prefer to have a longer term contract in order to protect their pricing arrangement. We are happy to accommodate this and will agree to whatever length of contract is preferred.
If your question has not been answered then please call us on 01622 934110 or complete our contact form and we will be happy to answer any queries you may have.