We are a team of experienced and knowledgeable payroll professionals based in Kent, serving clients throughout the nation.
We do not impose an automated portal or system upon clients with a requirement you to log in and carry out tasks. We offer a full service outsource payroll provision, with staff available on the phone, via email or through Teams to answer queries immediately. We are dedicated to client satisfaction. We are proud to have formed relationships with all of our clients and remain in close contact at all times so that we have become a valuable asset to their operations. We have an outstanding client retention record.
We continually invest in training and development for our team of CIPP accredited payroll specialists. This investment nurtures their growth, ensures our clients experience high quality service, and feeds our success as a business.
Every team member has the ability to work remotely, in a fully supported manner, with access to all relevant technology and systems.
We have strong staff retention, and this benefits our clients, ensuring ongoing relationships with team members who know specific payrolls in-depth, alongside a working knowledge of all school payrolls.
Our Education Team is led by our Managing Director, Noreen Christie.
As a provider of data driven services we take the security of all client data extremely seriously.
We are a BACS approved bureau, with reference B60861, and pass regular inspections. Our operating systems and software are held on virtual servers and desktops, operated by UKFast. UKFast hold the following relevant approvals: ISO 27001:2013, ISO 27017:2015, ISO 27018:2019, ISO 22301:2012, ISO 9001:2015, ISO 14001:2015, PAS 2060, Cyber Essentials +, G-Cloud 11
Our payslip portal (www.payslipportal.com) is supported by SSL Post, a specialist data transfer provider with ISO and Cyber Essentials certification. No data is held on site, all remote data warehouses we utilise are Microsoft Azure standard and all are UK based.
All Firefly staff are trained to identify and isolate potential cyber security threats. All files to be transmitted to clients are shared via secure channels (such as Microsoft Teams) and are, where appropriate, password protected. We are proud of our faultless data security history and constantly seek out any further preventative measures we can take.